Privacy Policy – Glowrie

Effective date: August 1st, 2025
This Privacy Policy describes how Glowrie ("we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from glowrieofficial.com.

1. Personal Data We Collect

When you visit the Site, we automatically collect certain information about your device and your interaction with the website, including:

  • IP address

  • Browser type and version

  • Time zone and language settings

  • Pages viewed, products browsed

  • Referring URLs

If you make a purchase or attempt to make a purchase through the Site, we may collect the following:

  • Full name

  • Shipping & billing address

  • Email address

  • Phone number

  • Payment information (via Stripe, PayPal, Apple Pay — encrypted and processed by third parties)

We do not store your full payment details.

2. How We Use Your Information

We use the collected data to:

  • Process and ship your orders

  • Communicate with you (order updates, support)

  • Provide customer service

  • Detect fraud or suspicious activity

  • Personalize your experience on the site

  • Improve our website performance (analytics)

3. Lawful Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data only if:

  • You have given explicit consent

  • It is necessary to fulfill a contract (your order)

  • We have a legitimate interest (e.g., fraud prevention, improving services)

4. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Site functionality (e.g., shopping cart, login)

  • Analytics (Google Analytics, Shopify Analytics)

  • Marketing and retargeting (Facebook Pixel, TikTok Pixel)

You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your personal data only for as long as necessary:

  • Orders: 6 years (for legal/tax compliance)

  • Contact form/email inquiries: 12 months

  • Analytics cookies: up to 26 months

You may request deletion at any time via email.

6. Third-Party Services

We use trusted third-party providers who help operate our business (e.g., Shopify, Stripe, PayPal, email providers). These providers may process your data, but only under strict confidentiality and data protection rules.

7. Data Transfers Outside the EU

As we operate in the United States, your data may be transferred and stored outside the European Economic Area (EEA), notably in the USA and Canada. We ensure all transfers are compliant with GDPR via:

  • Standard Contractual Clauses (SCC)

  • Adequacy decisions (e.g., Canada)

8. Your Rights (Under GDPR and Other Laws)

You have the right to:

  • Access your personal data

  • Rectify incorrect or outdated data

  • Request erasure ("right to be forgotten")

  • Object to data processing

  • Request data portability

  • Withdraw your consent at any time

To exercise any of these rights, contact us at: contact@glowrieofficial.com

9. Data Security

We take security seriously. All data is stored securely using encryption, firewalls, and access controls. Payments are processed using PCI-DSS-compliant platforms (Stripe, PayPal, Shopify Payments).

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

11. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted here and the “Effective Date” will be updated.

12. Contact Us

If you have questions or concerns about this policy or your data:
📩 contact@glowrieofficial.com